Privacy Practice


At HRx Pharmacy, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Practice page outlines how we collect, use, and safeguard your information in accordance with applicable laws and regulations.

Information We Collect

We collect various types of information to provide you with our services, including:

  • Personal Information: Name, address, phone number, email address, and date of birth.
  • Medical Information: Prescription details, medical history, medication allergies, and healthcare provider information.
  • Insurance Information: Insurance provider, policy number, and coverage details.
  • Transaction Information: Payment details, billing address, and purchase history.

How We Use Your Information

We use your information for the following purposes:

  • Prescription Processing: To fill your prescriptions accurately and promptly.
  • Healthcare Coordination: To communicate with your healthcare providers and insurance companies as necessary.
  • Customer Service: To respond to your inquiries, process orders, and provide support.
  • Billing and Payment: To process payments and manage billing inquiries.
  • Regulatory Compliance: To comply with legal and regulatory requirements, including reporting to health authorities as necessary.
  • Marketing Communications: With your consent, to provide information about our products, services, and promotions.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Healthcare Providers: To ensure proper coordination of your healthcare.
  • Insurance Companies: To process claims and obtain payment for services rendered.
  • Service Providers: To perform services on our behalf, such as delivery services and IT support, under strict confidentiality agreements.
  • Legal Authorities: To comply with legal obligations, such as subpoenas or court orders.

Protecting Your Information

We implement a variety of security measures to ensure the protection of your personal information, including:

  • Encryption: We use secure encryption methods to protect sensitive information transmitted online.
  • Access Controls: Only authorized personnel have access to your personal information, and they are trained on the importance of maintaining confidentiality.
  • Physical Security: Our facilities are secured to prevent unauthorized access to personal information.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of your personal information that we have on file.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal restrictions.
  • Restriction: You can request that we limit the use or sharing of your information in certain circumstances.
  • Complaints: You can file a complaint if you believe your privacy rights have been violated.

Changes to Our Privacy Practices

We may update our privacy practices from time to time to reflect changes in our operations or applicable laws. We will notify you of any significant changes through our website or other appropriate channels.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Thank you for trusting HRx Pharmacy with your healthcare needs. Your privacy is of utmost importance to us.